Address changes may be possible before an order has been dispatched.

If you need to update your shipping address, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> as soon as possible, or reply to your order confirmation email.Please include your order number, the email address used at checkout, and the correct shipping address.Address changes may be possible before an order has been dispatched. Once an order has shipped, we may not be able to update the delivery address.

Can I change my shipping address?

Cancellation may be possible before an order has been dispatched.

If you need to request a cancellation, please contact us through the&#xA0;<a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> as soon as possible with your order number, or reply to your order confirmation email.Cancellation may be possible before an order has been dispatched. Once an order has shipped, we may not be able to cancel it.If your order has already shipped, we&#x2019;ll help review the available next steps.

Can I cancel my order?

What to do if your contact details were entered incorrectly at checkout.

If you entered the wrong email address or phone number at checkout, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> as soon as possible, or reply to your order confirmation email.Include your order number if you have it, the name used on the order, and the corrected contact details.We&#x2019;ll review what can be updated and help make sure you receive the order information available to us.

I entered the wrong email or phone number

How preorders work and when preorder items ship.

From time to time, some popular pieces may become available for preorder. If an item is on preorder, the expected ship timing will be shown where the preorder is presented.Please use the preorder timing shown on the product, cart, or checkout page as the current guide.If your order includes both preorder and ready-to-ship items, your full order will ship when all items in the order are ready.If your order includes a preorder item and you have questions about timing, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number.

Preorders

Orders containing preorder and ready-to-ship items ship together when all items are ready.

If your order includes both preorder and ready-to-ship items, your full order will ship together when every item in the order is ready.This helps keep your order together and ensures the full gift or purchase is sent as one parcel wherever possible.If you need help with a mixed preorder order, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number.

Mixed orders with preorder and ready items

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