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THE FAITH

Find help with The Faith orders, shipping, preorders, returns, refunds, gift messages, jewelry care, materials, and customer support.

Help Center & Customer Care | THE FAITH

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View and track your order

Customer Care

Delivery costs and timeframes

Track your order

My tracking says delivered, but I don’t have my order

Shipping within the United States

Do you deliver outside the United States?

Shipping & Delivery

Can I change my shipping address?

Can I cancel my order?

I entered the wrong email or phone number

Preorders

Mixed orders with preorder and ready items

Orders & Preorders

Returns and refunds

Can I exchange an item?

When will I receive my refund?

Discounts and price adjustments

Returns & Refunds

Damaged, incorrect or missing items

My item arrived damaged

I received the wrong item

An item is missing from my order

Packaging arrived damaged

Order Issues

Gift orders and digital gift messages

Is pricing or an invoice included in the parcel?

Is the packaging gift-ready?

Can I add a printed gift message?

Gift recipient privacy

Gifts & Gift Messages

Jewelry care

Materials and natural variation

Is the jewelry waterproof?

Will my jewelry tarnish?

How should I store my jewelry?

How should I clean my jewelry?

Jewelry Care & Materials

Payment issues at checkout

Discount code not working

Payments & Promotions

Email preferences and unsubscribing

Privacy requests

Customer account help

Account & Privacy

Giving back

Product meaning and scripture

About The Faith

How to contact The Faith and find the right support path.

Shipping rates, delivery estimates, dispatch timing, and tracking.

Order changes, cancellations, preorders, and mixed preorder orders.

Return requests, refunds, exchanges, and order resolution guidance.

What to do if an order arrives damaged, incorrect, missing, or delayed.

Gift-ready packaging, invoices, recipient privacy, and digital gift messages.

How to care for your jewelry and understand materials and natural variation.

Payment, discounts, promotion codes, and checkout questions.

Customer account, email preferences, and privacy request guidance.

Giving back, product meaning, and The Faith’s purpose.

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