What to do if your order arrives damaged, incorrect, or missing an item.

We take great care with every order, but from time to time something may arrive damaged, incorrect, or incomplete. If that happens, we&#x2019;re truly sorry and we&#x2019;ll review it with care.Please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> and include:<ul><li>your order number</li><li>a short description of what happened</li><li>clear photos of the item, packaging, or what arrived, where helpful</li></ul>If jewelry arrives damaged, photos of the piece and any damaged packaging help us understand what happened. If you received the wrong item, a clear photo of the item and packaging helps us compare it with your order. If an item is missing, a photo of what arrived can help us review the fulfillment details.We&#x2019;ll work with you toward a fair resolution.

Damaged, incorrect or missing items

What to send us if your jewelry or packaging arrives damaged.

We&#x2019;re sorry if your order did not arrive as it should.Please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and clear photos of the damaged item. If the gift box, pouch, shipper, or outer packaging was damaged too, please include photos of those as well.Once we have those details, we&#x2019;ll review the order and help make it right.

My item arrived damaged

What to do if the item you received is not what you ordered.

We&#x2019;re sorry if the wrong item arrived. That is not the experience we want for you.Please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and a clear photo of the item you received. If the packaging or label helps show what arrived, please include that too.We&#x2019;ll compare it with your order and help correct it.

I received the wrong item

What to do if something is missing from your parcel.

We&#x2019;re sorry if your parcel arrived without everything it should have included.Please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number, the item you believe is missing, and a clear photo of what arrived, including packaging where possible.We&#x2019;ll review the order and fulfillment details and help resolve it with care.

An item is missing from my order

What to do if the outer packaging or gift presentation arrives damaged.

If your packaging arrived damaged, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> and let us know whether the jewelry itself, the gift box, or the pouch was affected.A clear photo can help us understand what happened and review the best next step.The custom The Faith shipper is designed to help protect your order in transit, but if the gift presentation was affected, we want to know.

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What to do if an order arrives damaged, incorrect, missing, or delayed.

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