Damaged, incorrect or missing itemsUpdated 2 months ago

We take great care with every order, but from time to time something may arrive damaged, incorrect, or incomplete. If that happens, we’re truly sorry and we’ll review it with care.

Please contact us through the Contact Us form and include:

• your order number
• a short description of what happened
• clear photos of the item, packaging, or what arrived, where helpful

If jewelry arrives damaged, photos of the piece and any damaged packaging help us understand what happened. If you received the wrong item, a clear photo of the item and packaging helps us compare it with your order. If an item is missing, a photo of what arrived can help us review the fulfillment details.

We’ll work with you toward a fair resolution.