How to request a return or refund from The Faith.

If you need help with a return or refund, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and a short note about what happened.Change-of-mind returns may be requested within 30 days of delivery. Items must be unused and in their original packaging. The customer pays change-of-mind return postage. Please contact our team for review and return instructions before sending an item back. Approved refunds are returned to the original payment method.If your request relates to a damaged, incorrect, or missing item, please include clear photos so we can review it quickly.<h3 id="refund-timing">Refund timing</h3>Once your refund is approved, please allow up to 10 business days for it to be processed and for the funds to appear in your account. We aim to process refunds much sooner.If your refund has not appeared after 10 business days, please contact <a href="mailto:hello@thefaith.com">hello@thefaith.com</a> so we can help.<h3 id="earrings">Earrings</h3>For hygiene reasons, earrings cannot be returned or exchanged for change of mind, including unopened pairs.If your earrings arrive damaged, faulty or incorrect, please <a href="https://help.thefaith.com/en-US/contact" title="Contact The Faith about a damaged, faulty or incorrect item">contact our team</a> with your order number and clear photos so we can help. This exclusion does not affect your rights under applicable consumer law.<h3 id="final-sale-items-gift-cards-and-personalized-items">Final-sale items, gift cards and personalized items</h3>Only items explicitly marked final sale or clearance are excluded from change-of-mind returns because of their sale status. Multi-buy purchases are not excluded because of their discount; the usual return conditions and other item exclusions still apply.Gift cards and personalized items are non-refundable. We do not currently offer personalized items. Our standard scripture-engraved jewelry is not personalized.If an item is faulty, damaged or incorrect, please contact us so we can help. These exclusions do not affect your rights under applicable consumer law.For the full return conditions, please see our <a href="https://www.thefaith.com/policies/refund-policy">Return and Refund Policy</a>.

Returns and refunds

If you would like a different item, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and what you would like help with.In many cases, the simplest path may be to return the eligible item and place a new order for the piece you prefer.We&#x2019;ll review your request and let you know the best next step.

Can I exchange an item?

Allow up to 10 business days after approval for refund processing and funds to appear in your account.

Approved refunds are returned to your original payment method. We will let you know once your refund has been processed from our end.Once your refund is approved, please allow up to 10 business days for it to be processed and for the funds to appear in your account. We aim to process refunds much sooner.If your refund has not appeared after 10 business days, or you have a question about it, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> or email <a href="mailto:hello@thefaith.com">hello@thefaith.com</a> with your order number so we can help.

When will I receive my refund?

How to contact The Faith about discounts, refunds, or promotion issues.

If a discount code did not work as expected, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with the code, where you saw the offer, and a screenshot if you have one.Available promotions should be shown through approved site, email, social, or checkout channels.We&#x2019;ll review the details and let you know what can be done.

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Learn how returns and refunds work at The Faith, including eligibility, timeframes, and what to expect if you need to send an item back.

Returns & Refunds Help | THE FAITH

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