How to request a return or refund from The Faith.

If you need help with a return or refund, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and a short note about what happened.For eligible return requests, items should be unworn, unused, and in their original condition and packaging.If your request relates to a damaged, incorrect, or missing item, please include clear photos so we can review it quickly.Refunds are reviewed back to the original payment method where applicable. Timing may vary depending on the payment provider once a refund has been processed.

Returns and refunds

If you would like a different item, please contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number and what you would like help with.In many cases, the simplest path may be to return the eligible item and place a new order for the piece you prefer.We&#x2019;ll review your request and let you know the best next step.

Can I exchange an item?

Refund timing after a refund has been processed.

Once a refund is processed, it is returned to the original payment method where applicable. We will let you know as soon as the refund has been processed from our end.Your bank or payment provider may take additional time to show the refund on your statement.If you have a question about a refund, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with your order number.

When will I receive my refund?

How to contact The Faith about discounts, refunds, or promotion issues.

If a discount code did not work as expected, contact us through the <a href="https://help.thefaith.com/en-US/contact">Contact Us form</a> with the code, where you saw the offer, and a screenshot if you have one.Available promotions should be shown through approved site, email, social, or checkout channels.We&#x2019;ll review the details and let you know what can be done.

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