Returns and refundsUpdated 3 days ago

If you need help with a return or refund, contact us through the Contact Us form with your order number and a short note about what happened.

Change-of-mind returns may be requested within 30 days of delivery. Items must be unused and in their original packaging. The customer pays change-of-mind return postage. Please contact our team for review and return instructions before sending an item back. Approved refunds are returned to the original payment method.

If your request relates to a damaged, incorrect, or missing item, please include clear photos so we can review it quickly.

Refund timing

Once your refund is approved, please allow up to 10 business days for it to be processed and for the funds to appear in your account. We aim to process refunds much sooner.

If your refund has not appeared after 10 business days, please contact [email protected] so we can help.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged for change of mind, including unopened pairs.

If your earrings arrive damaged, faulty or incorrect, please contact our team with your order number and clear photos so we can help. This exclusion does not affect your rights under applicable consumer law.

Final-sale items, gift cards and personalized items

Only items explicitly marked final sale or clearance are excluded from change-of-mind returns because of their sale status. Multi-buy purchases are not excluded because of their discount; the usual return conditions and other item exclusions still apply.

Gift cards and personalized items are non-refundable. We do not currently offer personalized items. Our standard scripture-engraved jewelry is not personalized.

If an item is faulty, damaged or incorrect, please contact us so we can help. These exclusions do not affect your rights under applicable consumer law.

For the full return conditions, please see our Return and Refund Policy.